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3.1 | 2578 Reviews

23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield® Finish

KitchenAid KRFC704FPS

Features

  • Freezer drawer with tiers, dividers and areas for small or flat items
  • Exterior Ice and Water Dispenser designed to support food prep
  • FRESHSEAL bin to hold dairy items or isolate food with strong odor
  • Pantry drawer with presets for meat/fish, drinks, wine and deli/cheese

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.625"
  • Height: 71.875"
  • Depth: 31.5"
  • Energy Star Rated: No
  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 6.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • Sabbath Mode: Yes
  • WiFi Connected: No

See More

 
Image Feature

Platinum Colored Interior with Metallic Accents

brings premium style inside the refrigerator to complement the quality ingredients you keep on hand. Sleek silver colored walls accented by metallic trim on shelves, drawers and door bins offer a step up from the standard white interior.

3-Tier Self-Close Freezer Drawer with Extend-Freeze Setting Is a self-close freezer drawer that organizes items on three levels with features like a divided lower drawer, pizza pocket, small-item drawer and flat-item shelf. An Extend-Freeze setting helps keep food at its best by reducing freezer burn.

Exterior Ice and Water Dispenser Features intuitive controls to easily access functions. The water dispenser is positioned just right to easily fill cups, pitchers, pots and more during food preparation and the ice maker provides more premium, smaller ice cubes.

FreshSeal™ Dairy Bin Features a gasket seal to help extend freshness and preserve the flavor of butter and other dairy items. This bin can also be used to store foods with strong odors so they do not affect other items.

Full-Extension Self-Close Custom Temperature-Controlled Pantry Drawer Features four presets so you can customize temperature for meat/fish, cold drinks, deli/cheese and wine. Enjoy the effortless feel of self-close glides plus full-drawer extension.

Full-Extension Self-Close FreshSeal™ Crispers Maintain optimal humidity levels to help keep produce at peak freshness. Brightly lit drawers open fully so you can see and easily access all your items.

Full-Extension Self-Close Pull Out Tray is ideal for large platters. The tray comes in a moisture- and stain-resistant premium wood-look finish and removes for easy cleaning. Full-extension allows easy access and self-close glides provide effortless movement, even when fully loaded.

In-Door-Ice® System Adds interior room in the refrigerator with a slim-profile ice bin that mounts on the inside left door, keeping it out of the refrigerator compartment. This space-saving design leaves room for two additional door bins ideal for condiments and cans.

Measured and Favorite Water Fill Displays and automatically dispenses water in ounces, cups or liters. You can choose from three programmed settings to pour a measured amount. Plus, two custom presets can be programmed for items you frequently fill like a coffee pot or water bottle.

Panoramic LED Lighting Provides increased visibility to your ingredients with strips of lighting on the sides, ceiling and back of the refrigerator, as well as in the crisper and pantry.

Platinum Colored Interior with Metallic Accents brings premium style inside the refrigerator to complement the quality ingredients you keep on hand. Sleek silver colored walls accented by metallic trim on shelves, drawers and door bins offer a step up from the standard white interior.

Preserva® Food Care System Provides the height of food preservation with two independent cooling systems plus a Produce Preserver to help keep food at its peak.

PrintShield® Finish resists smudges and fingerprints. The specialized coating for stainless steel is easy to clean with just water and a soft cloth, so you can spend more time cooking and less time cleaning up.

Removable Door Bins with Metal Accents Offer the ideal refrigerator-to-table solution because they're easily removed from a metal base, making them perfect for carrying condiments or other ingredients to the table. The bins are dishwasher safe for easy cleaning.

Slide-Away Shelf features a versatile design that allows three-quarters of the shelf to retract to accommodate taller items, such as wine bottles, up to 16.75 inches. This flexibility offers tall-item storage space and helps optimize organization.

Three Full-Width Adjustable Shelves Offer 2 levels of adjustment for each shelf with a simple flip of a lever. The full-width, flush design allows for maximum visibility and easy cleaning and helps this refrigerator offer the most shelf space in its class.

Under-Shelf Prep Zone Utilizes empty space beneath the shelf to create a prep zone ideal for dough, desserts or marinating meats. 6" x 10" x 2" slide-out pan is oven- and dishwasher-safe, and easily transitions from fridge to oven so you can stay in the creative flow.

Features

  • Freezer drawer with tiers, dividers and areas for small or flat items
  • Exterior Ice and Water Dispenser designed to support food prep
  • FRESHSEAL bin to hold dairy items or isolate food with strong odor
  • Pantry drawer with presets for meat/fish, drinks, wine and deli/cheese
  • Full-extension drawers maintain ideal humidity for produce freshness
  • Full-extension pull-out tray is ideal for large platters
  • IN-DOOR-ICE system has slim design to allow for extra door bins
  • Measured/Favorite Water Fill has programmed settings and custom presets
  • LED lights on sides, ceiling, back and in drawers
  • Platinum Colored Interior with Metallic Trim adds premium style inside
  • PRESERVA Food Care System offers the height of food preservation
  • PrintShield® Finish resists smudges and fingerprints
  • Removable door bins ideal for carrying ingredients to the table
  • Slide-away shelf retracts to accommodate tall items
  • Full-width shelves offer easy cleaning and maximum visibility
  • A slide-out pan for prep that is oven and dishwasher safe
Certifications
Ada Compliant No
Cee Tier Rating Not Rated
Energy Rating 739
Prop65 CA
Ul Yes
Ule Environmentally Preferred Certified Passed 60 point AHAM (Association of Home Appliance Manufacturers) Sustainability Standards
Controls
Automatic Defrost Yes
Control Location Exterior Dispenser; Side Door
Control Lockout Yes
Cooling Type Dual Evaporator
Door Ajar/open Alarm Yes
LCD Touch Screen No
Max Cool/fast Cool Yes
Sabbath Mode Yes, Models produced from October 2019 may require a software update to ensure the Sabbath Mode feature works as intended. Call
Details
Door Style Configuration French Door
Installation Configuration Freestanding
Refrigeration Configuration Refrigerator
Refrigerator Type French Door
Dimensions
Product Height 71.875
Height To Top of Door Hinge 71.875
Carton Height 75.6
Gross Weight 375
Height To Top of Cabinet 70.875
Carton Width 38.5
Product Depth 31.5
Depth Excluding Doors 24.375
Cabinet Width 35.625
Cutout Depth 25.375
Cutout Height 72
Depth Closed Excluding Handles 28.875
Depth Closed Including Handles 31.5
Dispenser Options Control/Child Lock; Favorite Fill; Filtered Water; Measured/Metered Fill; Night Light
Dispenser Type Exterior Ice and Water
Carton Depth 32.5
Cutout Width 36
Net Weight 357
Product Width 35.625
Exterior Details
Base Grille Color Grey
Cabinet Color Grey
Cabinet Finish Textured
Counter Depth Yes
Door Color Fingerprint Resistant Stainless Steel
Door Finish Smooth
Door Style Contour
Handle Color Stainless Steel
Handle Material Metal
Handle Type Reach Through Handle
Hidden Hinge Yes
Filter Details
Air Filter Indicator/reset Yes
Fresh Flow Air Filter Included Yes
Produce Preserver Yes
Water Filter Indicator/reset Yes
Water Filter Location Interior
Water Filter Part Number EDR2RXD1
Freezer Details
Freezer Compartment Type Slide-Out Door 3 Tier
Freezer Door Bins Pizza Pocket
Freezer Door Type Pull-Out
Freezer Drawer/basket 1 Full Width Lower Plastic; 1 Full Width Upper Plastic
Freezer Lighting LED
Freezer Number of Shelves 1
Freezer Shelves 1 Sliding Partial Width Glass
General
Energy Star® Qualified No
Icemaker Details
Icemaker Factory Installed
Icemaker Location Refrigerator Door
Types of Ice Crushed/Cubed
Refrigerator Details
Conventional Shelves 1 Slide-Out - Wood Finish
Deli Drawer No
Humidity-controlled Crispers 2 Half-Width
Liner Finish Platinum
Non Climate Control Drawers None
Number of Doors 3
Number of Interior Shelves 4
Pantry Drawer Yes
Refrigerator Door Bins 1 Dairy; 1 Fixed Full-Width Gallon; 3 Adjustable Gallon; 3 Fixed Full-Width
Refrigerator Lighting LED
Spill-proof Glass Shelves 1 Slide Out Full Width; 1 Tuck Shelf w/Wood Finish; 2 Adjustable Full Width
Supplementary Containers Herb Tender™ Container; Utility Compartment
Temperature-controlled Drawers 1 Full Width Pantry
Smart Compatibility
Connectivity No
Works With No
Warming Drawer Details
Temperature Range 33F to 45F

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.625"
  • Height: 71.875"
  • Depth: 31.5"

  • Features

  • Energy Star Rated: No

  • Capacity

  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 6.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes

  • Extras

  • Sabbath Mode: Yes
  • WiFi Connected: No

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.1 out of 5

49% of reviewers recommend this product.

1 Stars

Jeff fatah 9/22/2026

The company is really bad after couple years will be burned and they are not responsibility and they say have the warranty, but all is joke about this
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

GREAT FEATURES

OB42 9/8/2026

Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

DO NOT BUY THIS REFRIGERATOR

Jen Fox 9/4/2026

If i could give it a Zero I would. I bought this crappy fridge and the bozos that brought it to set up did it wrong. had to come back. Not a year later the termostats are broken apparently cause the fridge freezes everything and the freezer doesnt. when calling customer service, they told me boo hoo its just out of a year warranty sucks for me.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Brand new counter depth fridge spoiling food

EskimoNotMe 8/31/2026

We went to one of the best appliance stores specifically to buy what we believed was one of the best refrigerators for the money ™€" an American-made KitchenAid. We purchased the 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator on May 3, 2026. Unfortunately, the disappointment started almost immediately. By day two, the refrigerator was freezing food in the fresh-food compartment. And I do mean freezing ™€" vegetables such as okra were coming out literally frozen and spiked with ice instead of being kept fresh. We contacted customer service through Nebraska Furniture Mart, and a service technician has now been out twice. Whatever was done on the first visit did not solve the problem. On August 27, 2026, the technician returned and replaced the refrigerator's main control board. I am still not clear why that was considered the cause. The original problem remains unresolved, and now we have another one: a fan appears to run almost continuously and is noticeably loud. I have gone as far as putting the refrigerator on a Kill A Watt meter. It is consuming approximately 4.61 kWh every two days ™€" roughly 2.3 kWh per day. Combined with the continuous fan operation and food freezing, this still makes me question whether there is an underlying airflow, temperature-control, or cooling-system issue that has not yet been properly diagnosed. At this point, we seem to be replacing parts without identifying the actual problem. What makes this especially frustrating is that this KitchenAid replaced a Samsung refrigerator that had worked reliably for us. We moved the Samsung to the garage only because we wanted a counter-depth refrigerator in the kitchen. Ironically, much of our food is now back in the Samsung because we cannot trust the new KitchenAid not to freeze it. For a refrigerator at this price point, from a brand with KitchenAid's reputation, I expected a premium ownership experience. Instead, within days of purchase we had spoiled/frozen food, multiple service visits, a replaced control board, excessive fan noise, questionable energy consumption, and still no resolution. I am no longer looking for another attempt at guessing which component might be defective. KitchenAid needs to properly diagnose and permanently resolve this problem ™€" or replace the refrigerator. This has been an extremely disappointing experience with what was supposed to be a premium appliance.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

1 Stars

Broke after 1 month, over 4 months of repair

Nima Bah 8/26/2026

DO NOT BUY - Broke after 1 month, over 4 months to repair PLEASE DO NOT BUY THIS REFRIGERATOR. I purchased this KitchenAid 36-inch French Door model brand new, and the fresh food section completely stopped cooling after just one month of use. It is now basically a warm, insulated box. Worse than the broken fridge is KitchenAid's abysmal warranty service. I have now been dealing with this nightmare for over 4 months. They have sent technicians out three separate times, completely rebuilt the internal fan and replaced the main control board, and they are still not able to fix it. To make matters worse, they just canceled my fourth repair attempt appointment on the exact day they were supposed to arrive and rescheduled it for next month. The wait time between appointments is 3 to 4 weeks, and customer service is entirely unhelpful. I have been living out of coolers for a third of a year because they cannot fix their own appliance. Save yourself the money, the spoiled food, and the massive headache™€"buy a different brand
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Excessive Condensation

Sam Spade 8/22/2026

Condensation issues in the fridg. Has been an issue for months. Tried all different combinations. Including humidity button. This is before water line hooked up. Open door water drips on to the floor. Fridg also appears to be running a lot more than old unit. Additionally water lines in back are oroblematic.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Horrible service

Robert u 8/11/2026

This refrigerator was under the second through fifth year warranty period when it quit working completely. It was purchased April 11,2021 and quit working March 1,2026. We contacted KitchenAid immediately and were referred to an authorizes repair service. After tw0 visits, March 10 and again on the 16th, they determined that it was not repairable and were referred to another repair service. That person showed up on May 19th 2026 and said that ANOTHER repair person would be out to make repairs. That person arrived on July 2nd and told us that he could not make repairs unless we paid for the parts and labor because KitchenAid told his company that the warranty had expired April 2,2026. This refrigerator was still under warranty when it failed. KitchenAid says that the warranty expired April 1,2026. We DID NOT EVEN OWN IT UNTILL APRIL 11th 2021. What calendar are they looking at? By the way, March 1 is 30 days BEFORE April 1st. This has been a real struggle. with KitchenAid to say the least. I am going to do anything and everything to get what I deserve. I WOULD NOT BUY A PRODUCT FROM KITCHENAID OR ITS PARENT COMPANY EVER AGAIN IN MY LIFETIME. They are dishonorable lie and cheat. Stay away.
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Great looking interior

Stevefmsc 8/7/2026

Beautiful inside with wood trim. Love the look and space. Plenty of nice when needed.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Love the refrigerator

Pete597 8/3/2026

Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Good refrigerator but noisy

Scott and Ang 8/3/2026

It™€™s a great refrigerator in many ways, and we have received many complements on its appearance. It™€™s well laid out and looks sharp, and the ice/water dispenser is way better than our previous fridge. Our only criticism is that it is a loud appliance. When the ice maker is refilling, the sound is quite loud, much louder than our previous refrigerator (we have also received comments on this). And we will periodically hear the back panel vibrating, along with a low rumbling noise, which may be associated with the freezer (but not sure, nor does it occur super often). So would we purchase this again? Not sure
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

4 Stars

Thrift 8/3/2026

Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Sanjay Patel 8/3/2026

Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

DO NOT BUY

SteveHawaii17 7/28/2026

* Picture of fridge empty is because it completely died. ** Second picture of freezer shows bread being stored because it is slightly cool. It pains me to write a negative ONE STAR review because we love KitchenAide and our burner and dishwasher and many other household items are with KitchenAide and we™€™ve never had problems. However, DO NOT BUY this fridge under any circumstances. We™€™re on our second major repair and the second repair is just 1 year after the first major repair. Based on other reviews I would consider this model a lemon. Not sure if this is a one-off or if KitchenAide products just aren™€™t made as well as they used to be. I™€™ve always considered KitchenAide on the premium side but now I™€™m not so sure.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

1 Stars

DO NOT BUY

SteveHawaii17 7/25/2026

It pains me to write a negative one star review because we love KitchenAide and our burner and dishwasher and many other household items are with KitchenAide and we™€™ve never had problems. However, DO NOT BUY this fridge under any circumstances. We™€™re on our second major repair and the second repair is just 1 year after the first major repair. Based on other reviews I would consider this model a lemon. Not sure if this is a one-off or if KitchenAide products just aren™€™t made as well as they used to be. I™€™ve always considered KitchenAide on the premium side but now I™€™m not so sure.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

4 Stars

My concerns

Kitchen aid new 7/24/2026

It is kinda hard to open the freezer drawer Also I did not receive a instructional booklet I do not know how to open the area where the filter gets replaced
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Very Pleased

Donato32 7/23/2026

We are very happy with this refrigerator. Everything works well and its a beautiful n addiition to our kitchen. The only very minor point worthy of note, is that the non crushed ice cubes that it makes are smaller than standard. They are the size of a die (as in "pair of dice ." Small point...still give it 9.9/10
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Very good looking and lighting is spectacular.

John7578 7/23/2026

Beautiful machine. Seems to be working quite well.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Outstanding product

desert47 7/23/2026

Great space, temp stays consistent, easy to clean. Works to store all groceries we need. Shelves work well.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful and Functional

VW30 7/23/2026

I love my new fridge. It looks so nice in my kitchen and I really enjoy the wood features that are inside. The temperature is maintained very well and the different drawers work very well.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Beautiful refrigerator

Decoda 7/23/2026

Icemaker quit working within seven weeks, do I need to say more?
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Confusing features

Louise? 7/23/2026

There are no instructions for the water dispenser in the manual that you provide I had to call customer service to find out how to unlock the dispenser area after I accidentally pushed the lock indicator My top doors do not line up together and no one told me I had a month to get someone out here to adjust the doors so now it™€™s a service call
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Mixed Good and Bad

SPpdx 7/10/2026

I just got the refrigerator today, so I can™€™t rate it™€™s long term reliability. I am impressed with many of the features I didn™€™t have in the comparable Kitchen Aid refrigerator it replaced. The lighting is incredible. The pull out drawers work great. It seems to take up less depth giving us more room in a tight space. If it holds up, I think we will be very happy with it. However I am thorougly disgusted with Kitchen Aid™€™s customer service and extended warranty options. When I registered the product on the KA website, I was offered an extended warranty that sounded good for $6.98 a month and 20% off for the first six months. When I finished filling out the form there was no sign of the 20% discount. It looked like I would be charged the full $6.98 from the start, so I called customer service. It took me 10 minutes to get through AI and an extended hold before I could talk to anyone. The rep put me on hold again, and after a total of 37 minutes the price became $8 for four months and $16 per month after that. When I tried to get back to the offer on the website, it was gone and I couldn™€™t find it. I hope Kitchen Aid™€™s refrigerator works better than customer service. I don™€™t normally buy extended warranties, but when I looked at the one offered on the website, it appeared that the 1 year manufacturers warrant didn™€™t cover much. I bought the refrigerator from Costco, and I will leave this same information on their website and any place else I can leave a review.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Defective and customer service won™€™t help.

Fif888 7/3/2026

Update to my previous review from two months ago. We installed the refrigerator in January of 2026 and first notice temperature issues in March. We have had a technician to our home eight times now who has replaced the circuit board, the thermoster, and other components of the refrigerator. The latest visit was to place data loggers to record the temperature in the fridge over a week™€™s time. The temp ranges from 26 degrees up to 55 degrees with it holding 50 degrees for a period of three hours. Despite the technician calling into tech support to report his findings, performing function tests, and determining that no other parts can be replaced, KitchenAid has refused to honor their warranty deeming the fridge is ™€œoperating as it should.™€ We have thrown away groceries due to food spoiling and been unable to buy groceries for four months. We are at the point of frustration that we will involve consumer protection and small claims court if KitchenAid refuses to honor their warranty and replace this defective product. It™€™s inexcusable that a brand new refrigerator failed in less than three months. Average cost of ownership has been over a $1000 a month for us for this refrigerator over its lifespan not including the cost of takeout since we can™€™t buy groceries.
Originally posted on Kitchenaid.com

No, I do not recommend this product

2 Stars

Service - Beware !!!

KitchenaidCusto 6/30/2026

On my 2nd Refrigerator -- Same main issues exists on both units. The Evaporator has to be replaced whenever the high humidity hits -- and then the refrigerator starts to howl because of the ice building up on the fan. To top it off I have a service call on the 2nd unit after I get a new unit via warranty - 15 service appointments. The repair company Kitchenaid sends to do a warranty item on the new unit -- there service guy dings my door on the brand new unit after I told him to watch how he pulls the unit out. The service guy tells me that he put in an order to replace the door. He originally thought I did not notice the dent he put in the door. I had to say something for him to acknowledge he dented the door. A representative from Kitchenaid was here with the repair man. Several months later waiting for the new door I called the service place and there is no record of him ordering the new door. So I call Kitchenaid, they tell me it is my issue to deal with the service repair man -- Platinum Service won't call back after several attempts to speak with the ownership team. Now I have a dent on refrigerator that I paid $4500 for. Great customer service from Kitchenaid and Platinum Service.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Constant problems with refrigerator KRFC704fps06

HATER 6/26/2026

We purchased this model (KRFC704fps06) in mid 2024. Had 3 issues before the warranty ran out. The fridge had seal issues, made lots of noise. In the last 4 months, water has gathered at the bottom of the fridge component and iced up inside. Had one technician come out and cleaned the drain line. Less than two months later the SAME DARN PROBLEM...with water leaking all over the floor in addition to ice inside the fridge. This is NOT a good product and you should NOT buy it and another example of sad product assembled in USA. This PS...this was our second Kitchenaid fridge after the first one provided by our house builder was also crap.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Compressor failure 12 days after warranty ends.

Jason Butler 6/17/2026

Purchased 4000 refrigerator June 3 of 2021, on June 15 2026, the compressor goes out, 12 days after the warranty ends, on a 4000 refrigerator. Cost is 1850 minimum to have replaced. And I purchased oven microwave, and dishwasher to match, so I need it fixed.. Just terrible quality. Also, replaced the ice maker control and water pressure valve within the first year. Very dissappointed in Kitchen Aid. No help from service center.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Canned Whirlpool Response Lead to no help

The worst! ZERO stars 6/3/2026

Additional information on reply to my review ABSOLUTELY HORRIBLE EXPERIENCE Reference# 969312 Canned responses lead to no where! I left a review of how horrible this refrigerator is (see below) afterword I spent the day on the phone with warranty people, repair people and over 2 hours on the phone with whirlpool customer service only to find out 9 weeks into making the new fridge door that was supposed to be delivered a week prior it wasn't even started. After spending hours on the phone with whirlpool I get this canned response to my review. I actually thought some sort of action will be taken. I reached out by chat at customer service and was told to reach out to the extended warranty and told to have a nice day. There is no where to leave a review on facebook and I've already contacted the phone support with no assistance. We sincerely appreciate you taking the time to share this with us. We understand how frustrating and disruptive it must be to experience multiple issues with your KitchenAid® Refrigerator, and we are truly sorry for the inconvenience this has caused. We are committed to resolving this for you. Please feel free to connect with our support team immediately using any of the options below: Facebook: https://www.facebook.com/KitchenAid Instagram: https://www.instagram.com/kitchenaidusa/ Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET) USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET) For a smoother process when reaching out on Social Media (Facebook or Instagram), please reference your case number ORIGINAL REVIEW: Absolutely horrible experience 6 days ago Absolute worst experience I™€™ve had with a Refrigerator, ice maker quit working at just over year old, the whole panel went out before repair company made it out. We™€™ve gone through two control boards, two user interfaces. They™€™ve ordered an icemaker and water valves and it™€™s still not working. The whirlpool technician speaking with our repair guy decided that they need to send me a door which turns out is a special order and has to be made to order originally I was told eight weeks which was last week. Now I™€™m told it could take anywhere between 8 to 12 or maybe 20 weeks to make (no one says it takes that long when they make the suggestion). I™€™m 9 weeks in from when door was ordered, still hasn™€™t arrived, so who knows if I™€™ll ever get the fridge the door and I think it™€™s unlikely its going to work anyway. The whirlpool extended warranty has been disappointing as well, sure they cover the cost, but it™€™s been four months and I still don™€™t have a fridge that I paid $2500 for. I would give it zero stars, but that™€™s not an option.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Ongoing problems

Jm133 5/29/2026

I got this refrigerator delivered in 11/25 and since I™€™ve had over 12 service calls and repairs and still have the same issue. First the refrigerator door hinges were messed up they had to replace several parts and upon that they damaged other things which they had to come out again, the refrigerator is still messed up shoots water out the dispenser. If I put a cup under the dispenser it literally shoots the water straight out not the cup. I called customer service several times and they are telling me the tech fixed it and that is normal. They do not want to fix it and when I call in they literally hang up on me. I™€™ve called in three times today and in the middle of me talking they hang up. They do not want or help me out speak to me or fix this fridge. Very poor customer service. And very poor quality on this fridge.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

1 Stars

Absolutely horrible experience

Does it get any worse 5/28/2026

Absolute worst experience I™€™ve had with a Refrigerator, ice maker quit working at just over year old, the whole panel went out before repair company made it out. We™€™ve gone through two control boards, two user interfaces. They™€™ve ordered an icemaker and water valves and it™€™s still not working. The whirlpool technician speaking with our repair guy decided that they need to send me a door which turns out is a special order and has to be made to order originally I was told eight weeks which was last wee. Now I™€™m told it could take anywhere between 8 to 12 or maybe 20 weeks to make (no one says it takes that long when they make the suggestion). I™€™m 9 weeks in from when door was ordered, still hasn™€™t arrived, so who knows if I™€™ll ever get the fridge the door and I think it™€™s unlikely its going to work anyway. The whirlpool extended warranty has been disappointing as well, sure they cover the cost, but it™€™s been four months and I still don™€™t have a fridge that I paid $2500 for. I would give it zero stars, but that™€™s not an option.
Originally posted on Kitchenaid.com

No, I do not recommend this product

2 Stars

Noisy refrigerator

Regretable 5/15/2026

This Refrigerator is the worst Kitchenaid product I have purchased in over 20 years! I bought this one in December of 2025 and it has a serious defect: NOISE! Whenever we use ice and the water refills the ice maker, it makes noise loud enough to be heard in our family room with the TV on. I have had a service tech out twice and he now says the noise is "within limits" and is caused bu the water running in the water lines in the refrigerator. I cannot believe that this model was produced and was deemed acceptable to be sold for consumer use. I would like for someone responsible to contact me about this.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Water Leak ™€" Nonrepairable

DonnaMT 5/9/2026

Bought refrigerator 2 years 2 months ago. Purchased warranty that just expired. Twice had water and ice all along the bottom shelf. Could not find leak. The third time I called KitchenAid and they sent a service technician. He was very nice and courteous when he told me he would have to come back because it would take 4 hours to access the line causing the problem. He returned the next week as promised, disassembled the refrigerator only to tell me that he had not seen this problem in our area (South Florida) in a refrigerator that has always been kept inside the house. We obviously do not have a problem with freezing weather. The bad news was the drain line had a 90°angle and the line could not be cleared and was unrepairable. A 2-year-old, $4000 refrigerator is unrepairable. To me this is a major design flaw. Why put a drain line in an inaccessible area? KitchenAid offered me a 20 percent discount on another Whirlpool or KitchenAid refrigerator. I need a dependable refrigerator but am cautious about buying another problem. I am a 78-year-old retiree and this is a very big expense for me.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Looks Great But VERY Poor Quality

BlanchardFamily 5/2/2026

We purchased over 9k in Kitchen Aid appliances in 2020 and now, have to replace TWO of them. This refrigerator is one of the two. We have had issues with this fridge very early on (ice dispenser, compressor) and have to contact our home insurance and Kitchen Aid over five times in the past few years. Last Summer the compressor on this unit went out and we paid for the replacement. Less than a year later, the same compressor has gone out and now we are forced to purchase a NEW fridge. We contacted Kitchen Aid and all they are offering us in a 20% discount off of a new purchase. So let me get this right---you want me to spend an additional 4k with you (fridge, microwave) because of your poor manufacturing?
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Super Happy 3 Months Later

nb2424 4/29/2026

This is my first refrigerator purchase, and I couldn't be happier. The ice is the very best round size, the wood shelves look as good as they do in the picture, and having the double doors allows us to see everything.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Not just poorly built, it is unsafe!

Boycott KA 4/24/2026

I purchased the KitchenAid refrigerator, which came with a five-year warranty, it seemed like a great deal. However, after one year and four months, the refrigerator was unable to keep its internal temperature below 42 degrees, making the food unsafe. Tragically, my daughter landed in the ER, and we now suspect it was from spoiled food inside. After we identified the problem, they said they would replace the user interface. They also said they would charge me for the fix, claiming it wasn™€™t covered by the 5 year warranty. This refrigerator is not just poorly built, it is dangerous. Based on my own experience and other reviews I™€™ve read, this appears to be a widespread issue. I strongly urge anyone with this model to monitor their fridge temperatures, this problem could affect you as well.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Worst appliances ever

TomG45 4/24/2026

Had numerous problems with my kitchen aid fridge and only had it for 2.5 years. Had a specialist come 3 times and cant fix the problem. Fridge doesn't cool wasted hundreds of dollars on spoiled food. Horrible horrible horrible. Called kitchen aid to see if something can be done and they offered 15% next purchase. Joke never buying anything kitchen aid again.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Worst appliances ever

TomG45 4/23/2026

Had numerous problems with my kitchen aid fridge and only had it for 2.5 years. Had a specialist come 3 times and cant fix the problem. Fridge doesn't cool wasted hundreds of dollars on spoiled food. Horrible horrible horrible. Called kitchen aid to see if something can be done and they offered 15% next purchase. Joke never buying anything kitchen aid again.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Broke instantly. Warranty will take months.

stevezny 4/21/2026

This thing is a total clunker / piece of trash. It broke in 3 months. The warranty is basically useless. It has been two weeks with this thing broken and there is no end in sight. All my food is spoiled and Kitchenaid does not care at all. I am thoroughly disgusted with the entire experience. You will regret this purchase tremendously!!!
Originally posted on Kitchenaid.com

No, I do not recommend this product

2 Stars

Very average not worth money

Bee levy 4/20/2026

Poor design for cold maintenance with ridiculously fat thick door storage and small Interior- have to hold both doors open to see what's inside Ice maker jams up as result Vegetables freeze Not worth it - wish we'd researched more carefully Very annoying and overpriced
Originally posted on Kitchenaid.com

No, I do not recommend this product

2 Stars

Flawed designed, might be a lemon.

Fif88 4/14/2026

I™€™ve had this refrigerator for 4 months now. It is gorgeous, I will say that, and the fingerprint guard works well. However, it does not regulate temperature at all and I have condensation issues inside the refrigerator. My refrigerator is set to 37 degrees. The deli drawer is 30-32 degrees, the bottom shelf is 36-38 degrees, middle shelf is 40-42 degrees and the top shelf is 42-45 degrees. I have had eggs break from being frozen and had food spoil from being too warm at the same time. I have had it serviced twice now in its first 4 months with no solution. The service tech told me it™€™s a known design flaw. We are already looking to replace our refrigerator with a different model.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Love the design but not the quality.

StefH 4/13/2026

Purchased in 2017. Within 18 months the ™€œmotherboard™€ died. After much complaining, kitchenaide replaced the refrigerator rather than repair it which I appreciated and also gave me an extended warranty which I also appreciated. About a year ago the ice dispenser stopped working because the ice would clump up. Multiple repair visits later and $ no one could figure out why it was happening. Each repair they tried didn™€™t work. So now we use ice trays which stinks but it is what it is. Also, the water temp from the dispenser randomly varies from very cold to only a little cold. Other than that I really do like the refrigerator but I wish I could use the ice dispenser!
Originally posted on Kitchenaid.com

No, I do not recommend this product

2 Stars

Nice looking refrigerator but makes constant noise

eagle_waltz 4/3/2026

I have owned this refrigerator for six weeks. The refrigerator looks great and has good functionality and features. However it constantly makes noise which sounds like a washing machine pump draining water. My kitchen is never quiet, and I can hear the noise in adjacent rooms. I have contacted my dealer to see what I can do to initiate a return as I am not happy with it and do not want to keep it.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Horrible refrigerator freezer!

roseannemallaro 3/25/2026

This unit was installed in Novermber of 2024. It worked fine until January 4th of 2026. The fridge and freezer along with ice maker all stopped working. A repair person ( through warranty company) came out on January 14th. After taking the entire refrigerator apart and 7 hours later said it needed to be completely rebuilt and they would need to order new compressor, switch, drier....They put it all back together and left to order the parts. We have now been without a fridge and freezer since January 4th. We had to buy a mini fridge and freezer because they said parts would take two weeks. On January 30th they came and replaced compressors, switch filter drier etc. Charged it and checked for leaks. Said there were no leaks so should be good. After 24 hours we began restocking fridge and freezer. On Feb. 4th everything was unthawed and warm again. No ice. On Feb. 9th they returned and found a leak. Replaced 3 way valve and filter drier. On March 21st opened freezer to unthawed food in lower drawer, no ice and all items in fridge drawers and top shelve frozen solid. Called Kitchenaid and sending repair on March 31. Again throwing out a ton of food. Stay far away from this unit and brand.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Beautiful and expensive piece of garage

Jesa 3/25/2026

Purchased in July 2018. -The ice maker has been breaking down since July 2019. It™€™s been replaced multiple times. -July 2025 Replaced the compressor and condenser -Days later a valve got stuck open and turned the entire unit into a deep freeze. -That cracked the water line to the water dispenser and flooded the kitchen. -March 2026 the entire unit stopped working. There is an internal sealed system leak and it is not repairable. This is less than 8 years after we bought it, an additional $1500 spent in repairs, hundreds more $$ in spoiled food, the hassle of cleaning up a flooded kitchen and living out of coolers and a garage fridge three times. I™€™ve read through the reviews and ours is not an isolated case. This has happened over and over. I cannot believe this model is still being sold. I would not recommend this model and am questioning purchasing any Whirlpool products given the company seems perfectly fine continuing to sell an obviously defective product years. Read the other reviews.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Not worth the price!

RK72 3/21/2026

I purchased this KitchenAid refrigerator expecting reliability from a premium brand, but my experience has been extremely disappointing. From the recommended service partner Flamingo to Kitchen Aid's customer service and escalation's department terrible service for what is know to be a high end brand. The refrigerator has been non-functional since February 10, 2026, and despite multiple service appointments, the issue has still not been resolved. The initial diagnosis was incorrect, leading to further delays with canceling appointments and rescheduling, the repair is still pending under warranty because the technician from Flamingo later diagnosed the problem is in the sealed compartment and would be under warranty. It has now been over 6 weeks without a working refrigerator, which is unacceptable for any appliance, especially one from KitchenAid. I hope this review leads to better quality control and improved customer support, as this experience has been very frustrating.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Horrible Product

KatDwy 3/19/2026

We did a remodel and purchased all KitchenAid appliances. Installed October 2025. Happy with all other products but this is the worst freezer and fridge is only ok. The ice cream does not stay frozen (gets very soft and lots of ice) and bananas (which I had froze individually) freeze into one brown blob. Had a tech out twice and he said it was because the appliance has a defrost function that causes the freezer to potentially go to 40 degrees. He also blamed it on the sugar content of the ice cream and bananas. Other frozen items have ice on them from the variance in temp. The repairman has been out twice, both times reads the freezer temp and says that it is fine. Clearly he is reading the temp when it is not in defrost mode. The second time he came out he said to move the freezer temp to -5. This visit was not covered even though appliance is under a year. We were NOT told it would not be covered. Called and tried to get a one time concession and KitchenAid said NO. The temp to -5 helps but I purchased a temp probe and according to the app the temp in a week goes from a high of 25 to a low of -13.7. Other issues: The fridge has frozen the vegetables a couple of times in the crisper. The vents for fridge are in the middle of the 3 rows and they cannot be blocked so it limits the space in fridge for storage. Water-we are in a warm climate, the water dispensor only holds a couple of cups of water that remains cold, after that is used, water is warm. OK for 2 people but would NOT work for a family. Very Disappointing!
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

THE BIGGEST WASTE OF MONEY!!!!

mmcowan 3/18/2026

My husband and I bought our new home in 2018, we purchased the old refrigerator from previous owners, we saved money and got my dream refrigerator in 2023, I loved the look of this refrigerator and its counter depth, it was perfect! Unfortunately this has been one of our biggest regrets, this refrigerator has given us problems since we got it, one time it just stopped working and I had to totally empty it and let run for about 24hrs before it started back, the refrigerator is loud and makes a lot of noise, but the ice maker is the biggest issue, I have to do something to this ice maker weekly to get it to work properly, right now it's making a extremely loud knocking sound! Kitchen Aid should be shame for making such a poor product and taking customers hard earned income, it's cheaper now but we paid $5,000 for this refrigerator in 2023 and it's the biggest, prettiest piece of crap, I highly recommend do not buy!
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

3 Stars

Strapping tape

Dave Steinbrecher 3/17/2026

Strapping tape was put inside refrigerator at the top and won't come off. It cools good but looks like hell next to wood in interior
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Love the Refrigerator

Gretchen73 3/15/2026

I just love my new KitchenAid refrigerator! Its design is much more user friendly and efficient than my previous one. It was easy to order and the free delivery, installation and hauling away of my old appliance went smoothly. Everything happened on time and the guys respected our home when bringing in and setting up the refrigerator and hauling out the old one. They answered all of our questions and were very friendly and professional.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Add a nice touch of class to the kitchen!

Brad2026 3/13/2026

I have had this for about a month now and it replaced a refrigerated that was a lot bigger cubic foot wise. This one has so much space. I never realized how much we threw in the back of the old one, never to be seen again
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful refrigerator

Neets1 3/12/2026

We just bought a new Kitchenaid refrigerator when remodeling our kitchen. This replacement of our 16 year old Kitchenaid is beautiful and I only hope it ladt as long as our old one which was great.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review